The challenge
Manual processes and limited visibility slowed operations
The finance team at Home365 handled up to 25+ payment status inquiries per week, but only a few team members had bank access, forcing finance to manually search transaction records, escalate cases, and relay updates back to customer support. This process took up to 3 days per inquiry, delaying vendor follow-ups and increasing escalations.
Finance spent up to 48 hours per month on payment inquiries
Each inquiry took up to 40 minutes to resolve, adding up to 12 hours per week, or as much as 48 hours per month spent just looking up payment statuses and responding to internal teams. Instead of focusing on higher-value financial work, the team was stuck handling manual back-and-forth communication about whether a check had cleared.
High transaction volumes across multiple payment sources
With a complex multi-bank, multi-payment system setup, Home365 processed thousands of payments daily, including batch vendor payments, owner distributions, and electronic transactions from platforms like Stripe. Reconciliation required finance teams to manually match transactions across banks, their internal portal, and accounting records, a time-intensive process that often led to delays in identifying exceptions.
Late fees and penalties due to untracked payments
Home365's reliance on checks introduced an additional challenge—payments marked as sent weren’t always cashed, leading to missed due dates and potential late fees. Without an automated system to flag outstanding payments, tracking and following up on unpaid checks was slow and reactive.
The solution
Self-service payment visibility eliminates finance bottlenecks
By integrating with Ledge’s API, Home365 embedded real-time payment tracking directly into their internal system, allowing customer support teams to check payment statuses instantly—without ever needing access to bank accounts. Now, the team knows whether a check is pending, cashed, or flagged for review without escalating to finance.
"Before Ledge, our finance team was the bottleneck for payment inquiries. Now, customer support can access real-time payment status instantly—saving us days of back and forth."
– Natalie Greiner, Home365
Automating reconciliation for high-volume check payments and electronic transactions
Ledge automatically matches transactions across bank accounts, Stripe payments, and internal records, eliminating the need for manual reconciliation. With complex rules in place, finance now focuses only on exceptions, allowing them to spot missing payments before they become an issue.
Proactive late-fee prevention
Ledge flags uncashed checks before they cause late fees, enabling Home365 to follow up with vendors proactively. If a check remains uncashed beyond a certain threshold, the system alerts the team to investigate—helping them avoid penalties and maintain trust with property owners.
"Ledge doesn’t just automate reconciliation—it gives us visibility into issues before they cause problems, whether it’s an uncashed check or a missing electronic transfer."
– Natalie Greiner, Home365
The impact
- 95% reduction in payment status inquiries – Customer support no longer relies on finance, dramatically reducing internal escalations and operational overhead.
- Up to 48+ hours saved per month on payment inquiries alone– Finance no longer spends time manually investigating payments.
- Instant customer responses – What previously took up to 3 days is now available in real-time.
- Stronger compliance and accuracy – Finance identifies and resolves issues proactively, improving financial controls.
“With 15+ bank accounts and thousands of transactions daily, we needed automation. Ledge has been a game changer in streamlining our financial operations.”
– Natalie Greiner, Home365
