The challenge
15 days a month lost to manual reconciliation and handoffs between finance, data, and R&D
Each month, Faye’s finance team pulled transaction data from multiple payment processors to reconcile collections and post journal entries into NetSuite. But every payment processor had its own format, refund logic, and quirks.
The team had to manually align payment processor data with internal systems and bank records using massive multi-tab Excel workbooks filled with complex formulas, cross-sheet lookups, and pivot tables. Cross-functional coordination with data and engineering teams was often required to trace missing or mismatched transactions.
Three people spent many days a week on reconciliation alone. And at the end of it all, the team still had to prepare and generate journal entries in spreadsheets and upload them to NetSuite.
As volume grew, Faye needed a consistently documented, audit-ready process to reduce operational risk and scale without expanding the finance team.
“Ledge integrated in a click, did the heavy lifting, and gave us instant confidence that our books reconcile. A 99.9% auto-match rate is incredible, honestly something I never expected.” — Idan Levi, VP Finance, Faye
The solution
Ledge automated reconciliation, exception detection, and journal entry creation, without needing R&D
- Consolidated financial data: Ledge centralizes payment processor data, bank feeds, and internal records so teams no longer rely on dozens of portal downloads and multi-tab spreadsheets
- Automated reconciliation with context: 99.9% of transactions now auto-match. When something doesn’t, Ledge flags the discrepancy with full root-cause context, so finance only investigates true variances - like missed card declines or incorrect claim reimbursements - and has all the information in one place for fast resolution
- Accounting-ready journal entries: Ledge handles deposits, fees, adjustments, and suspense lines, generating fully coded journal entries that post directly to NetSuite
- Actionable insights, in one click: The team can instantly view how much money was processed through each processor, how long it takes a transaction to settle to the bank, and what’s still in-flight at month-end
- Low-lift onboarding: Ledge configured the platform to Faye’s needs, set up the rules and exception logic, and trained the team, all with minimal lift required. The process was quick, easy, and fully supported from start to finish.
“With other vendors, you drive the project. With Ledge, they own it end-to-end. They act as an extension of our team and are truly experts on our data and workflows.”
— Idan Levi, VP Finance, Faye
The impact
- 15 days of finance effort saved per month
What used to take weeks now happens continuously, freeing up the team to focus on analysis and improvement, not matching rows - Zero new hires needed
Despite rapidly growing transaction volume, the team hasn’t added headcount to support reconciliation or JE prep - 99.9% match rate
Near-perfect reconciliation coverage across all incoming transactions - Exception-handling is proactive, not reactive
Ledge flags issues continuously, not at month-end, and gives finance the full context to resolve them fast, without pulling in R&D - Audit-ready journal entries
Posted directly into NetSuite, fully mapped, coded, and backed by source records
“Working with Ledge is an amazing experience: the implementation was smooth, the team is exceptionally hands-on, and the solution itself is highly efficient, freeing up our people to focus on higher-value work. They’re not just a vendor, they’re a true partner — they understand the complexity of our financial operations and help us stay accurate, compliant, and in control as we scale.” — Idan Levi, VP Finance, Faye
